SME IT Support
Emerge Digital’s dedicated IT support for SMEs: a round-the-clock team committed to fostering growth, reliability, and security.
Superior SME IT support, customised to accommodate your unique business demands.
Emerge Digital’s Service Desk, the lifeblood of our operations, is devoted to delivering efficient IT support for SMEs. Our highly-skilled engineers possess a diverse expertise spectrum, ensuring rapid and effective resolution of your IT challenges. A Service Delivery Manager is always at hand to oversee urgent situations, intricate cases, and coordinate multi-channel communications.
We employ ITIL-compliant procedures and Service Level Agreements, providing an unmatched level of service. Importantly, we assess the business ramifications of each IT issue, prioritising those with a critical operational impact.
We leverage a sophisticated tech toolkit for swift remote resolution. Our system uses machine learning for proactive IT support, mitigating minor issues before they turn into major ones. While our support is mostly remote, we promptly dispatch engineers on-site for physical hardware repairs, if necessary.
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01
Boosted Productivity
Our proactive IT maintenance for SMEs, with continuous monitoring and managed patching, minimise system downtime, thereby amplifying your business productivity.
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02
Cost-Efficient Expertise
Hiring in-house technical experts can inflate costs. Emerge Digital’s team of engineers and specialists offer an array of skills, catering to your business at a reduced cost.
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03
Scalable Services
Our SME IT support expands with your business. Emerge Digital’s IT services scale flexibly, eliminating the need for additional internal IT hires as your SME grows.
Features
01
Accredited Engineers
Our engineering team is certified in leading technologies, such as Microsoft 365, Windows, and Azure.
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Service Desk
Our all-encompassing Service Desk can troubleshoot a wide variety of issues, spanning PCs, servers, phones, to internet connectivity.
03
Client Portal
Our easy-to-use Client Portal enables you to log and monitor tickets, access training modules, and obtain real-time reports on your system’s health.
Unified Contact
Vendor Coordination
Our Service Desk team interfaces with your vendors, saving you the hassle of coordinating a solution.
Ticketing System
Co-managed Workflows
For IT managers wanting to distribute tasks, we provide access to our ticketing system. Log issues for your review and elevate complex ones to our Service Desk.
Issue Prioritisation
Service Level Agreements
Our Service Level Agreements and issue prioritisation process ensure prompt resolutions for the most intricate and disruptive IT issues impacting your SME.
Extended Support
24/7 IT Support
If your SME requires additional security outside standard hours, we offer access to our 24/7 IT support Help Desk.
Why Emerge Digital
We help SMEs harness the power of technology to achieve their goals. We blend technical expertise and a commitment to collaboration to build durable, mutually beneficial relationships.
Connect with us
Get in touch for a consultation to help capture your business goals and discover how they may be achieved through a Digital Business Strategy.
