Careers
We are passionate about what we do, and passionate about our people – who are key to our success, as well as our clients’ success. We aim to create a rewarding and inclusive working environment and company culture, and offer fantastic personal development opportunities.
Who We Are
At Emerge Digital, we’re all about fuelling your potential with cutting-edge technology. We’re a Cheltenham-based team that balances a deep-rooted passion for innovation with a comprehensive understanding of today’s digital landscape. We provide robust IT support, insightful technology consultancy, and airtight cyber security to ensure our clients’ operations run smoothly and securely.
But we’re not just about maintaining the status quo—we’re pioneers. With our prowess in Microsoft cloud services and a firm finger on the pulse of automation and AI, we’re constantly pushing boundaries and driving businesses forward.
Join us, and you won’t just be part of a team—you’ll be at the forefront of technological evolution.
Why Emerge Digital?
01
Collaborative Workplace
Join a team that values your unique insights, fosters collaboration, and promotes a culture of innovation and mutual respect.
02
Growth and Learning
Unlock your potential with enriching opportunities for personal and professional growth, supported by competitive salaries and a commitment to continuous learning.
03
Digital Excellence
Be part of a team dedicated to driving digital excellence and ensuring client satisfaction, as we embark on a promising future in technology together at Emerge Digital.
Current Vacancies
Here is a list of current vacancies at Emerge Digital.
IT Support Team Leader
Emerge Digital is a world-class, award-winning MSP. We are passionate about what we do and passionate about our people, who are key to our success. Innovation is at the heart of everything we do, from our approach to technology and delivery of excellence to our customers through to our organisational culture and people processes.
As we continue along our journey of growth, we need to ensure that we have the right people in place at the right time to deliver our ambitious business plan. As a result, we are now seeking to appoint an experienced IT Support Team Leader with second line engineering skills. This role presents an exciting opportunity for a talented individual who is keen make their mark in an organisation which recognises and rewards endeavour, and which is committed to the continued development of its people.
Key Responsibilities
• Day to day management of service desk function including managing ticket queues, managing onsite support visits and liaising with third party service providers to ensure an effective service provision to customers.
• Provide technical support in managing customer tickets, escalations and urgent issues either either onsite, via phone or by email.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Coaching and mentoring of first line support colleagues and / or apprentices.
• Support the senior management team in the growth and improvement of the support function.
We’re Looking For
• Someone with ambition and drive to make a positive impact in the development and management of the support function.
• A passion for customer service.
• Someone with an eye for detail, a passion for process and an understanding of the importance of detailed documentation.
• Strong second line technical support experience within managed IT services organisation.
• Technical skills covering Microsoft 365, Azure, network management and cyber security.
• Excellent problem management and problem solving skills.
• A great telephone manner and face to face communication skills.
• Ideally some relevant Microsoft certifications.
Note that this post will require travel to client sites as business needs dictate. Applicants should hold a full UK driving license.
Salary – £30k-£36k
How To Apply
Click here to apply for this position via Indeed.
Application Deadline: 31/10/2023
Positions Available: 1
Lead Technical Architect
Emerge Digital are a world class, award-winning MSP. We are passionate about what we do and passionate about our people, who are key to our success. Innovation is at the heart of everything we do, from our approach to technology and delivery of excellence to our customers through to our organisational culture and people processes.
As we continue along our journey of growth, we need to ensure that we have the right people in place at the right time to deliver our ambitious business plan. As a result, we are now seeking to appoint an experienced Lead Technical Architect. This role presents an exciting opportunity for a talented individual who is keen make their mark in an organisation which recognises and rewards endeavour, and which is committed to the continued development of its people.
Key Responsibilities include:
• The technical lead in the design and delivery of projects to our SME and mid-market clients. Projects predominantly cover cloud, network and security infrastructure with a strong focus on Microsoft technologies including Microsoft 365 and Azure.
• Accountable for the delivery of projects in a timely manner, to budget and to agreed outcomes, ensuring prompt invoicing to customer high degree of customer satisfaction.
• Supervisory role for the project team and the projects they are delivering. This will include mentoring and development of the team as part of the businesses focus on continual improvement.
• Working alongside the sales team and using technical experience to work with customers at a consultative level to develop and discuss IT strategies. Where not already in place, assist with the definition and documentation of customer IT strategies and solutions to address business challenges.
• A point of technical escalation within the business to assist in the resolution of complex problems.
• Accountable for the internal infrastructure of the business including its security and maintenance.
• A technical leader in the business that promotes the use of best practice, seeks out opportunity for improvement and plays an active part in the development of new products and services.
• Support the senior management team in the growth and improvement of the professional services function.
We’re Looking For:
• Advanced technical skills covering Microsoft 365, Azure, network management and cyber security.
• Someone with ambition and drive to make a positive impact on the growth and success of our Professional Services department
• A passion for customers service.
• Someone with an eye for detail, a passion for process and an understanding of the importance of detailed documentation.
• Strong third line and above technical support experience within managed IT services organisation.
• Excellent problem management and problem solving skills.
• A great telephone manner and face to face communication skills.
• Relevant Microsoft certifications.
Salary – £55k-£70k
How To Apply
Click here to apply for this position via Indeed.
Application Deadline: 17/11/2023
Positions Available: 1
Our Values
01
Innovative
We approach every challenge with fresh eyes and an open mind, regardless of its complexity. We’re creative problem solvers, unafraid to back our own judgement and try something new.
02
Collaborative
We do all we can to encourage collaboration. We believe two committed parties can create so much more than the sum of their individual contributions.
03
Consistent
We constantly ask ourselves ‘Does this decision support our client’s overall objective?’ This business-first approach ensures a consistent delivery against our client’s needs.
Committed to apprenticeships
We bring a strong focus on the ongoing professional development of our employees, and invest heavily in apprentices. Whether in our marketing team, on our Service Desk, or part of our Technology Implementation team, we have a strong commitment to supporting apprentices.
Diversity & Inclusion
We believe that diverse perspectives fuel innovation, and we are dedicated to providing equal opportunities to everyone. We strongly encourage applications from women, ethnic minorities, individuals with disabilities, and members of the LGBTQ+ community.
Jack Stevens, Marketing Manager
Employee Testimonial
“Four years at Emerge Digital and every day still buzzes with excitement. Here, respect and collaboration aren’t just buzzwords—they’re part of our DNA. It’s a place where my voice matters, my growth is nurtured, and work feels less like a job and more like a shared journey. Emerge Digital is more than a workplace—it’s a launchpad for potential.”
Associate Network
Emerge Digital manage an associate network of self-employed individuals and limited companies that will ensure our clients have the right leadership, operational and technical skills and resources to allow them to transform their business through the use of technology. This network underpins the wider efforts of the business around resourcing the required skills to meet any project requirement.
If you are interested in joining the Associate Network, please get in touch today.
Work Experience
We truly understand the value of work experience in helping students bridge the gap between academic learning and professional life.
However, at this time, we are unable to offer work experience opportunities. Due to the operational complexities associated with our business, it is currently challenging for us to structure a program that delivers a meaningful, hands-on experience that truly represents our field of work.
Our primary concern is ensuring that any experience we provide is of the highest quality, and beneficial to all parties involved. We believe that anything less would not meet the expectations of our company or the students seeking experience. We invite you to stay connected with us via our website and social media channels for updates on future initiatives and opportunities.
