IT Support Cheltenham
Supercharge your business growth with tailored IT support services in Cheltenham. At Emerge Digital, we deliver innovative technology solutions designed to drive growth, boost efficiency, and keep you ahead of the competition.
Award-winning IT support Cheltenham businesses trust to grow and succeed.
Why Choose Emerge Digital’s IT Support in Cheltenham?
At Emerge Digital, we partner with businesses to ignite tech-powered growth. By embedding innovation into every solution, we help Cheltenham businesses overcome challenges, increase efficiency, and achieve their goals.
Our reputation is built on service excellence, long-lasting partnerships, and a proactive approach that ensures your technology enables, not hinders, your success.
What We Offer
Best-in-class Support
Our Cheltenham-based IT support services connect you to a dedicated Service Desk team of highly skilled engineers. Whether it’s PCs, servers, phones, or internet connectivity, we deliver fast, effective solutions. Support requests can be logged via phone, email, or our user-friendly Client Portal, ensuring seamless communication and quick resolutions.
Best-Practice Processes
We follow ITIL-aligned workflows to deliver efficient, methodical service. This minimises disruptions and ensures your IT infrastructure is always reliable, secure, and aligned with your business needs.
Proactive Problem Solving
Our Escalations Manager ensures business-critical IT support issues are prioritised and resolved promptly. With a proactive approach to IT management, we keep your operations running smoothly so you can focus on growth.
Tailored for Your Needs
From SMEs to rapidly growing enterprises, we design IT solutions that scale with your business. With per-user billing and flexible options, you can access enterprise-grade Cheltenham IT support without the overhead of an in-house team.
Say Goodbye to IT Support Frustrations
Some businesses come to us after experiencing challenges with their previous IT providers—slow response times, unexpected charges for simple tasks, or a lack of proactive problem-solving that left them feeling unsupported. Worse still, we’ve heard stories of poor handovers when switching providers, causing unnecessary disruptions. At Emerge Digital, we believe IT support should never be a source of frustration. Instead, our approach ensures clear communication, transparent pricing, and proactive management to give you peace of mind and keep your business running smoothly.
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Supporting Growth
Our solutions adapt to your business’s changing needs, eliminating unnecessary costs and ensuring your technology supports your growth trajectory.
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Increase Productivity
We help increase your output. Emerge Digital’s IT services in Cheltenham minimise downtime through proactive maintenance and monitoring of your devices and infrastructure. This means less disruption and more productivity.
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Reduce Costs
SMEs often incur hefty costs recruiting and training IT staff. Skip the stress of recruitment with our Service Desk services.
"Emerge's service and support is consistently excellent. The leadership team have taken the time to understand our business, our clients, and how best to support us and the service desk are always on hand to help wherever needed."
Matthias Spicer, Business Support Manager - The HR Dept
"It's clear that Emerge Digital genuinely care about their clients and go out of their way to make sure that everything is completed exactly as we need it and within budget."
Lindsay Wallace, Operations Manager - Cheltenham Independent Financial Advisors
"What makes Emerge special is their ability to help us innovate in our business through their collaborative approach working with us."
Kim Jones, Director - hgkc
"Working with Emerge Digital has been a game-changer for our business."
Michael Doolin, Group Managing Director - Clover HR
"We've been using Emerge Digital for years... always had superb service and top notch efficient support. I cannot recommend highly enough."
Simon Trippett, Partner - The Property Centre
"Emerge Digital's innovation has helped us offer a workspace that is a cut above the rest, truly setting us apart in our community."
Oliver Robson, Project Manager - Focus Coworking Space
"I would recommend them for their insight, their commitment to ensuring the best possible outcome of the project, and for their friendly and helpful communications."
Mike Rogers, Business Operations Manager - BituChem
Let’s grab a virtual coffee and discuss your IT support needs
Experienced slow responses, unexpected charges, or lack of proactive support from your current provider? Concerned about smooth transitions when switching? Join us for a coffee and a conversation to discover how our IT support offers reliable, transparent, and proactive solutions to help your business thrive.
We’ll even supply the coffee – and the cup!
Our Client Commitments
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Flexible Contracting Terms 
We offer a 36-month standard contract with a unique flexibility clause. Within the first six months, you can decide to leave with just one month’s notice if our services don’t meet your expectations, ensuring your satisfaction from the start.
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Onboarding Guarantee
Transitioning to a new IT service can be daunting. That’s why we offer an Onboarding Guarantee; if the process falls short of our agreed standards, you’ll receive the first two months of support for free, ensuring a smooth and stress-free start.
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Service Satisfaction Promise
We value the feedback of Cheltenham IT support clients and demonstrate this by planting a tree with Ecologi for each support ticket rated. Should our customer satisfaction score dip below 80%, you will receive a complimentary day of Professional Services, dependent on a 50% response rate, measured quarterly.
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Innovation Hypercare
For the first month after implementing any new technology, our specialists will conduct daily check-ins to ensure everything operates seamlessly. This proactive approach ensures timely issue identification and continuous support, maximising the benefits of your investment.
Kickstart Your Tech-Powered Growth Journey
Unlock the full potential of your business with our tailored technology solutions. Whether you’re looking to enhance efficiency, secure your operations, or lead your industry in innovation, we’re here to guide you every step of the way. Let’s begin your journey towards sustainable and profitable growth today.
IT Support Cheltenham Features
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Certified Competence
Our team are experts in their respective technology fields, keeping up-to-date with the latest developments.
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Service Desk
Our well-rounded service desk can handle support requests for PCs, servers, phones, internet connectivity, and more.
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Client Portal
Our Client Portal lets you log and monitor tickets, access training courses, troubleshoot common issues and view custom business reports.
Cloud-first Technology
Cloud Services
Our Cloud Services provide essential IT support to Cheltenham businesses. We help you get the best return on your technology investments with training and deployment advice for cloud-based business tools.
Protect Your Business
Cyber Security
From our Cheltenham HQ, we help defend local businesses against growing cyber threats. We assess each client’s unique security posture and implement robust security policies.
Increase Efficiency
Innovation
Businesses in Cheltenham can unlock the power of technology through our unique process. We roll out technologies like process automation, data visualisation, and the Internet of Things to boost productivity and use.
Awards & Accreditations
ChannelFutures MSP 501Winner 2022 & 2023
C2S Business Awards 2024Cyber & IT Business - Highly Commended
Go:Tech Awards 2024IT/Telecoms Support Finalist
SoGlos Business Awards 2023Cyber Business of the Year (Finalist)
SoGlos Business Awards 2023Customer Excellence Award (Shortlist)
Best 50 Managed IT CompaniesWinner 2018-2023
IT Europa Channel Awards 2023Emerging MSP Finalist
C2S Business Awards 2023Innovation Finalist
Small Business Awards 2023Technology Solutions Agency of the Year (SW England)
South West Business & Community AwardsSME of the Year 2023 (Shortlisted)
ISO QSLISO 27001 Certified
Cyber EssentialsCertified
MicrosoftSilver Partner
ConnectWisePartner
DattoGold Partner
AdobeCertified Reseller
DellAuthorised Partner
Why Emerge Digital
We help SMEs harness the power of technology to achieve their goals. We blend technical expertise and a commitment to collaboration to build durable, mutually beneficial relationships.
Connect with us
Ready to transform your business through strategic technology solutions? Connect with us today to discuss how we can help you achieve tech-powered growth.
