Remote IT Support Services
World-class remote IT support services, provided by a team of specialist engineers with 24/7 availability, powered using best-in-class technology, and with service excellence as standard. With our award-winning remote IT support, you’re in safe and capable hands.
Award-winning remote IT support services, built to meet the needs of your business.
Our Service Desk is at the heart of our operations, delivering remote IT support services. Our specialist engineers have a skillset covering a range of technologies, and levels of complexity – meaning that no matter how complex your IT issue is, we can escalate to the most suitable engineer to offer remote assistance and quickly implement a fix. Within our Service Desk, we have a Service Delivery Manager who oversees urgent issues, escalations, and more intricate issues which involve multiple channels of communication (like when we need to liaise with a third party supplier, or a contractor).
We have ITIL-aligned processes in place, along with Service Level Agreements which ensure a high level of service is received. But beyond that, we listen to what clients are saying, and recognise what the impact of each issue is on the business. Sometimes, the lowest priority issues can have the biggest impact.
Our tech support toolkit allows us to remotely access devices and start working on issues quickly – with some tasks being triggered by machine learning to undertake potential fixes and use proactive IT support to resolve minor issues before they escalate. Whilst our IT maintenance is remote, we can quickly dispatch an engineer to site to undertake repairs to physical hardware when necessary with our IT Support Services.
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01
Increased Productivity
Our proactive IT maintenance, real-time monitoring, and managed patching mean that we reduce the risk of system downtime, consequently boosting productivity.
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02
Save Money on Internal Resource
Employing individuals with strong technical expertise can be expensive. At Emerge Digital, our team of engineers and technology specialists can bring a range of skills – both general and more specific – to your business.
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03
Scalable Technology
With our Service Desk support, there’s no need to hire internal IT staff as your business grows. Our remote IT support services, billed per device, can scale up or down as your business requires.
Features
01
Certified Engineers
Our team of engineers are trained and certified in leading technologies, including Microsoft 365, Windows, and Azure.
02
Service Desk
Our multifaceted Service Desk troubleshoots and resolves a variety of issues, covering PCs, servers, phones, internet connectivity and more.
03
Client Portal
Our self-service Client Portal lets you log and monitor tickets, as well as access training courses and real-time reports on the state of your systems.
Single Point Of Contact
Liaising With Your Suppliers
Our Service Desk team talk to your suppliers – like your Line of Business software provider, or your Internet Service Provider – on your behalf, saving you the trouble of coordinating a fix.
Ticketing Platform
Co-managed Functionality
If you’re an IT manager looking to triage your own tickets to us, we can give you access to our ticketing platform. Easily log tickets for you to work on, and escalate the more complex ones to our Service Desk.
Prioritising Issues
Service Level Agreements
Our Service Level Agreements and ticket prioritisation process ensures swift resolutions for the most complex, and the most disruptive IT issues.
Support Available Anytime
Optional 24/7 IT Support
If your business needs extended protection outside of our standard hours of support, we can give you access to our 24/7 IT support Help Desk.
Locations
Emerge Digital supports businesses across Great Britain – our services aren’t location dependant. We do however work with clients in some key locations across the country.
Cheltenham
Home to Emerge HQ, we have an established presence in Cheltenham, supporting successful businesses for many years with our IT support services.
Bristol
We’ve worked with SMEs in the Bristol area for years, providing best-in-class outsourced IT support, as well as cyber security and business connectivity services.
Swindon
Swindon-based businesses have been benefitting from Emerge Digital’s proactive and reactive remote IT support for a long time.
Gloucester
As the capital of our home county, Gloucester has been a key area served by Emerge Digital for many years. Gloucester businesses are benefitting from our digital innovation and technology services.
Birmingham
We’ve supported businesses in the heart of Birmingham for many years, helping them realise their desired business outcomes through the innovative use of technology.
Cardiff
Cardiff is just across the border from Emerge HQ, and we provide SMEs based there with a comprehensive range of services, from IT support to process automation.
Why Emerge Digital
We help SMEs harness the power of technology to achieve their goals. We blend technical expertise and a commitment to collaboration to build durable, mutually beneficial relationships.
Connect with us
Ready to transform your business through strategic technology solutions? Connect with us today to discuss how we can help you achieve tech-powered growth.
