IT Support Gloucester
Emerge Digital’s expert team of IT specialists in Gloucestershire crafts precise solutions that align with your goals. We offer agile and value-driven Managed IT Support for Gloucester businesses that is responsive to your business requirements.
Award-winning IT support Gloucester businesses trust to grow and succeed.
Why Choose Emerge Digital’s IT Support in Gloucester?
Emerge Digital empowers Gloucester businesses with IT support that fuels growth, streamlines operations, and eliminates tech headaches. We don’t just fix problems, we prevent them, ensuring your IT infrastructure is a driver of success, not a barrier.
With a reputation built on trust, responsiveness, and innovation, we take a proactive approach to IT management, so your business stays secure, efficient, and ahead of the competition.
What We Offer
Local Expertise, Enterprise-Grade Service
Our Cheltenham-based IT support team provides Gloucester businesses with rapid, reliable assistance whenever you need it. From troubleshooting everyday IT issues to managing complex infrastructure, our expert engineers are just a call or click away. Log support requests via phone, email, or our Client Portal for seamless communication and swift resolutions.
Proactive IT Management
Waiting for IT issues to escalate costs time and money. We take a preventative approach, continuously monitoring your systems, applying updates, and resolving potential problems before they impact your business. Our dedicated Escalations Manager ensures critical issues are handled with urgency, minimising downtime.
Best-Practice Processes for Reliability
Following ITIL-aligned workflows, we deliver structured, methodical IT support that enhances security, efficiency, and performance. Whether you’re a growing SME or a well-established enterprise, our solutions are built to scale with your needs.
Flexible, Transparent Pricing
Our per-user billing model ensures predictable costs without hidden fees. Access enterprise-grade IT support in Gloucester without the complexity or overhead of an in-house team.
Leaving Frustrations Behind
Many businesses come to us after struggling with slow response times, unclear pricing, or IT providers who react rather than anticipate. Poor handovers during provider switches often create unnecessary disruptions, leaving businesses vulnerable.
At Emerge Digital, we make IT support stress-free. Our proactive, transparent approach ensures smooth transitions, predictable pricing, and a service that evolves with your business—so you can focus on growth, not IT issues.
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Increased Productivity
Emerge Digital’s IT services in Gloucester aim to elevate business efficiency and performance. With proactive monitoring and timely updates, we minimise downtime, ensuring your productivity remains optimal.
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Cost Savings
Many SMEs face challenges with recruiting and retaining in-house IT staff. Our dedicated Gloucestershire IT Support provides expertise on demand, thus lowering the expenses of recruitment or replacement.
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More Scalability
Leave behind the expensive overheads of an in-house IT team. Embrace our scalable technology-focused solutions as needed. With our Managed IT Support, growth is within your reach.
"Emerge's service and support is consistently excellent. The leadership team have taken the time to understand our business, our clients, and how best to support us and the service desk are always on hand to help wherever needed."
Matthias Spicer, Business Support Manager - The HR Dept
"It's clear that Emerge Digital genuinely care about their clients and go out of their way to make sure that everything is completed exactly as we need it and within budget."
Lindsay Wallace, Operations Manager - Cheltenham Independent Financial Advisors
"What makes Emerge special is their ability to help us innovate in our business through their collaborative approach working with us."
Kim Jones, Director - hgkc
"Working with Emerge Digital has been a game-changer for our business."
Michael Doolin, Group Managing Director - Clover HR
"We've been using Emerge Digital for years... always had superb service and top notch efficient support. I cannot recommend highly enough."
Simon Trippett, Partner - The Property Centre
"Emerge Digital's innovation has helped us offer a workspace that is a cut above the rest, truly setting us apart in our community."
Oliver Robson, Project Manager - Focus Coworking Space
"I would recommend them for their insight, their commitment to ensuring the best possible outcome of the project, and for their friendly and helpful communications."
Mike Rogers, Business Operations Manager - BituChem
Let’s grab a virtual coffee and discuss your IT support needs
Experienced slow responses, unexpected charges, or lack of proactive support from your current provider? Concerned about smooth transitions when switching? Join us for a coffee and a conversation to discover how our IT support offers reliable, transparent, and proactive solutions to help your business thrive.
We’ll even supply the coffee – and the cup!
Our Client Commitments
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Flexible Contracting Terms 
We offer a 36-month standard contract with a unique flexibility clause. Within the first six months, you can decide to leave with just one month’s notice if our services don’t meet your expectations, ensuring your satisfaction from the start.
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Onboarding Guarantee
Transitioning to a new IT service can be daunting. That’s why we offer an Onboarding Guarantee; if the process falls short of our agreed standards, you’ll receive the first two months of support for free, ensuring a smooth and stress-free start.
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Service Satisfaction Promise
We value the feedback of Cheltenham IT support clients and demonstrate this by planting a tree with Ecologi for each support ticket rated. Should our customer satisfaction score dip below 80%, you will receive a complimentary day of Professional Services, dependent on a 50% response rate, measured quarterly.
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Innovation Hypercare
For the first month after implementing any new technology, our specialists will conduct daily check-ins to ensure everything operates seamlessly. This proactive approach ensures timely issue identification and continuous support, maximising the benefits of your investment.
Kickstart Your Tech-Powered Growth Journey
Unlock the full potential of your business with our tailored technology solutions. Whether you’re looking to enhance efficiency, secure your operations, or lead your industry in innovation, we’re here to guide you every step of the way. Let’s begin your journey towards sustainable and profitable growth today.
Features
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Skilled Engineers
Our up-to-date team of IT specialists offers tailored solutions for businesses of all sizes and sectors in Gloucestershire.
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Service Desk
Working with Emerge Digital means constant access to IT support engineers via your chosen communication method, encompassing issues with PCs, phones, servers, and more.
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Client Portal
Our intuitive Client Portal facilitates quick logging and monitoring of issues in real time; offers training courses, resolutions to common problems, and customised reports.
Success Story Success Story Success Story
Transforming Gloucester Rugby’s business operations with the use of Microsoft’s Modern Workplace
Learn how our team helped Gloucester Rugby to emerge as digital leaders.
Cloud-first Technology
Cloud Services
Our Cloud Services provide essential IT support to Cheltenham businesses. We help you get the best return on your technology investments with training and deployment advice for cloud-based business tools.
Protect Your Business
Cyber Security
From our Cheltenham HQ, we help defend local businesses against growing cyber threats. We assess each client’s unique security posture and implement robust security policies.
Increase Efficiency
Innovation
Businesses in Cheltenham can unlock the power of technology through our unique process. We roll out technologies like process automation, data visualisation, and the Internet of Things to boost productivity and use.
Awards & Accreditations
ChannelFutures MSP 501Winner 2022 & 2023
C2S Business Awards 2024Cyber & IT Business - Highly Commended
Go:Tech Awards 2024IT/Telecoms Support Finalist
SoGlos Business Awards 2023Cyber Business of the Year (Finalist)
SoGlos Business Awards 2023Customer Excellence Award (Shortlist)
Best 50 Managed IT CompaniesWinner 2018-2023
IT Europa Channel Awards 2023Emerging MSP Finalist
C2S Business Awards 2023Innovation Finalist
Small Business Awards 2023Technology Solutions Agency of the Year (SW England)
South West Business & Community AwardsSME of the Year 2023 (Shortlisted)
ISO QSLISO 27001 Certified
Cyber EssentialsCertified
MicrosoftSilver Partner
ConnectWisePartner
DattoGold Partner
AdobeCertified Reseller
DellAuthorised Partner
Why Emerge Digital
We help SMEs harness the power of technology to achieve their goals. We blend technical expertise and a commitment to collaboration to build durable, mutually beneficial relationships.
Connect with us
Ready to transform your business through strategic technology solutions? Connect with us today to discuss how we can help you achieve tech-powered growth.
