Introduction
Have you ever asked yourself the question, ‘Am I spending too much on IT support for my business?’
The answer, of course, is dependent on several factors. You have to take into consideration the size of your business and its IT requirements, along with the type of support you are receiving.
Regarding the latter point, there are various approaches you can take. Let’s look closer at the main ones.
Hire in-house staff
For a lot of businesses, the ideal solution is to hire their own in-house IT staff. It not only supplies a significant degree of flexibility, but it also gives a business instant support and response to any IT-related issues.
There’s just one issue with this option: it can be a significant drain on finances.
An experienced and capable IT support engineer doesn’t come cheap, and this is especially the case when accounting for their pension and other potential financial bonuses. Oh, and one employee often isn’t enough, and a team will typically need to be assembled. If you add all this together, then you have an expense that could be too much for even a mid-sized business.
Pay-as-you-go IT support
Pay-as-you-go (PAYG) support, also known as ad-hoc support, is a suitable choice for small businesses that don’t have a heavy reliance on technology. With a PAYG contract, you are simply charged every time you require any IT support. Expect to pay around £75 per hour for this type of service.
For a company that requires minimum support, this could be the most cost-effective option for the upkeep of their IT. Yet if you run a business with multiple employees and an intricate IT system, that type of fee is going to quickly mount up. In the end, a mid-size business could spend up to five figures each month on their IT support – which isn’t a favourable answer to the question posed by this article.
Managed support
For a small or medium-sized business that utilises a sophisticated IT system, arguably, the best option is to go with a fully managed IT support service. It will typically be the most cost-effective choice relative to the above picks. This is certainly the case if you make full use of the services that are often offered.
Yet pay particular attention to the word ‘often’. If you type into Google “cheapest managed IT support” and go with the first result, this could come back to haunt you. It’s never a good idea to select any type of IT provider based solely on the lowest cost. This also works the other way around. Just because a big provider has the most expensive package, this doesn’t necessarily mean they offer the best service.
This is why you ought to put your trust into a respected provider like Emerge Digital. As well as 24/7 support, you receive assistance from IT experts and benefit from specialist services. Best of all, it’s cost-effective and can be scaled up whenever required.
