Industrial Automation

This has been around for some time and has already changed many working environments, with car production lines being the most obvious example where staff have been replaced with robots. Industrial automation generally involves a mechanical device that replaces the need for human involvement, or that works alongside staff to make a task easier or safer to complete.

Business Process Automation (BPA)

BPA sees the use of software to streamline or automate processes. This has also been around for several years, especially in larger businesses. Even in smaller businesses, many will have used some form of process automation if they are running line of business applications such as a CRM or ERP system.

Robotic Process Automation (RPA)

This does not relate to mechanical robots, but the use of software to undertake a higher level of automation to perform complex tasks that focus on one area, such as order processing.

Intelligent Process Automation (IPA)

This is where automation has been moving to over the last few years and the area that will see significant growth over the next 20 years. IPA does not rely on a pre-defined set of rules like RPA would, it instead makes use of machine learning and artificial intelligence to mimic human interactions and deliver intelligent outcomes. An increasingly commonplace example of this are the chatbots which are increasingly better at mimicking real human interactions.

The reason that we are expecting to see a significant increase in the use of IPA is not just the continued development of the technology, but the accessibility of the technology. It is difficult to think of a prior example where some of the most advanced technological solutions are available on tap, to any business that wants it, on a pay as you go basis. That is the case with IPA though, as the tech giants like Microsoft, Google and Amazon, have created incredibly powerful cloud platforms that anyone can access.

Microsoft 365 and its Power Platform is a great example of where businesses have access to intelligent process automation, often as part of an existing subscription. We are helping businesses start to use platforms like Power Automate and Power Apps to increase efficiency within existing processes. These changes are reducing some of the more manual and repetitive tasks that staff are having to do, giving them more time to spend on high value tasks.

The Future of Automation

Over the next decade, we expect to see some of these technologies taking an increasingly prominent role in the workplace. Organisations such as Gartner and PwC have been undertaking research to try to understand what the impact will be.

The good news for the economy is that most research is predicting that automation technologies will generate more jobs. These new jobs created will need a different skill set to those that could be lost. A recent Government briefing highlighted that technological innovation never leads to long-term unemployment, but rather types of employment within professions change as specific tasks evolve and new tasks emerge.

In the early 2020’s, there is expected to be a job displacement of around 3% which will increase as the technology matures. By the 2030’s, 30% of current jobs could be fully automatable.
People with skills in related technologies will certainly be among the beneficiaries in terms of jobs, it is also predicted that the value of soft skills will increase.

Businesses will be increasingly able to work smarter, achieve more and grow faster than they can now. The expectation is that businesses will invest more in their staff, who will spend little time on manual tasks and instead be able to focus on high value tasks.

Emerge Digital are supporting businesses as they go through this transformation and can help your organisation begin to benefit from these technologies.

Data based decision making

There is a growing number of ways in which data analytics is being applied to solve complex real-world challenges. Outside of traditional financial based reporting, technology is giving businesses insight into all areas of business operations, examples including how customers view products and services, how well staff are performing, how well business processes are running.

Data analytics is critical in understanding a businesses sustainability posture. Understanding environmental impact to adjust and optimise resource usage can be critical in delivering the businesses sustainability requirements.

IOT

Internet of Things is playing a key role in delivering significantly improved energy efficiency across homes, businesses and factories. For example smart heating and ventilation systems can improve energy performance and drive down costs across a building’s physical environmental by automatically reacting to environmental conditions in real time.

Blockchain

Managing the ever more complicated supply chain is a difficult task for business. It has become an almost impossible challenge for business to keep track of each and every component in a supply chain. This lack of transparency is a huge risk for organisation from a public relations perspective if a part of the supply chain is compromised by malpractice such as poor working conditions or environmental damage.

Blockchain-based supply chain management allows for a transparent, incorruptible record keeping log throughout the supply chain journey. A history of a component of product from origination can be tracked through blockchain.

Paradoxically, as the industrial revolutions of the past few hundred years has led the planet into a climate change crisis, the current, ongoing digital revolution could play a large part in solving our current predicament.

Innovative businesses look to technology to transform how they operate and gain competitive advantage – and they can do the same on their journey to becoming sustainable, too.

If you are interested in exploring how technology can make you in your sustainability goals (or vice versa), please give us a call on 01242 805500 or email is on info@emerge.digital